About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style through genuine, engaging conversations, hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, share loyalty program benefits, and support a seamless shopping journey. You also maintain merchandise standards, keep fitting rooms and the sales floor orderly, and assist with fulfillment so the space stays polished and ready for customers. The role centers on customer service, selling, achieving goals, teamwork, and creating welcoming shopping experiences. Daily work includes preparing the sales floor, reviewing sales goals and information about new arrivals, top-selling items, trends, and promotions, engaging customers, recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, and finishing customer interactions by sharing loyalty benefits and offering sincere thanks. Colleagues support one another and continually learn and improve to contribute to individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week, with hours depending on business needs and availability. Schedules include weekend shifts. The position requires flexibility for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Welcome customers and create friendly, personal conversations to build customer relationships.
  • Understand customer needs, provide product information, and guide customers through their shopping journey.
  • Share loyalty program benefits and help acquire new customers by opening credit accounts.
  • Work toward daily sales goals and contribute to individual and store results.
  • Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
  • Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering merchandise and keeping the space ready for customers.
  • Update signs and pricing and support merchandise moves as needed.
  • Assist with fulfillment and maintain merchandise standards.
  • Collaborate with and support teammates with honesty, care, and teamwork.
  • Operate electronic devices, handheld equipment, and cash registers; process register transactions.
  • End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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