Retail Selling Support Associate - Womens Clothing, Barton Creek Square Mall - Full Time

Macy's•Austin, TX

13h•$16 - $20•Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style through genuine, engaging conversations, hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through a seamless shopping experience. Alongside customer service and selling, you help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to keep the shopping environment polished, clean, organized, and ready for customers. The role centers on customer relationships, sales goals, teamwork, and creating welcoming experiences. Colleagues prepare for the day by reviewing goals, learning about new arrivals and top sellers, and keeping up with trends and promotions. During the day, they greet and engage customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and finish customer interactions by sharing loyalty benefits and providing attentive service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers with a warm welcome and personal conversations to understand their needs and build relationships.
Use product knowledge, trend awareness, and information about new arrivals, top sellers, and promotions to educate customers and support sales.
Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty program benefits.
Guide customers through a seamless shopping journey and provide attentive service through the end of each interaction.
Maintain a clean, organized, shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
Update signs and pricing and assist with merchandise moves.
Assist with fulfillment.
Collaborate with teammates and support colleagues with honesty, care, and teamwork.
Review sales goals and stay informed about products, trends, and promotions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice