Retail Selling Support Associate - Womens Clothing, State Street - Part Time

Macy's•Chicago, IL

13h

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style and make fashion inspiring. You provide genuine, engaging hospitality, use product and trend knowledge, and circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through their shopping journey. You also help maintain merchandise standards, support fitting room and sales floor upkeep, assist with fulfillment, and keep the shopping space clean, organized, and inviting. The role focuses on selling and customer service, rather than being limited to cashier duties. At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, best-selling items, trends, and promotions. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty benefits, and help customers complete their purchases. Colleagues collaborate with one another, work toward sales goals, and continually learn and improve. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays. Regular, dependable attendance and punctuality are expected.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Circulate the sales floor to understand customer needs and guide customers through their shopping journey.
Share product information, current trends, promotions, and loyalty program benefits.
Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
Maintain a clean, organized, shoppable sales floor and fitting rooms; recover merchandise as needed.
Update signs and pricing and support merchandise moves.
Assist with fulfillment and help maintain merchandise standards.
Prepare for the day by reviewing sales goals, new arrivals, best-selling items, trends, and promotions.
Collaborate with colleagues and contribute to individual and store results.
Thank customers and help ensure they have what they need to finish their shopping experience.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.