Retail Selling Support Associate - Womens Clothing, Easton - Full Time

Macy's•Columbus, OH

1d•Onsite

About The Position

The Retail Selling Support Associate in Women’s Clothing helps customers express their personal style and makes shopping an engaging, welcoming experience. The role involves circulating the sales floor, learning customers’ needs, sharing product knowledge and loyalty program benefits, and supporting customers throughout their shopping journey. The associate also helps maintain merchandise standards, keep the sales floor and fitting rooms clean and organized, and support fulfillment so the store remains polished and shop-ready. This position focuses on selling and customer service, not solely cashiering. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they build customer relationships through friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They work collaboratively with teammates, aim to achieve sales goals, and continually learn and improve. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Circulate the sales floor to understand customers’ needs and provide engaging, personalized service.
Share product knowledge, current trends, promotions, and loyalty program benefits with customers.
Support sales goals, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Maintain merchandise standards and recover the sales floor and fitting rooms to keep them clean, organized, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Assist with fulfillment and help maintain a polished, shop-ready environment.
Prepare for the day by reviewing sales goals and learning about new arrivals and top-selling items.
Collaborate with colleagues to provide good service and achieve individual and store results.
Finish customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice