About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you’ll help customers express their personal style through knowledgeable, welcoming service and engaging conversations. You’ll circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through their shopping journey. You’ll also support fitting room and sales floor upkeep, merchandise standards, and fulfillment to help maintain a clean, organized, shop-ready environment. The role emphasizes customer service, selling, teamwork, and achieving sales goals; it goes beyond cashier duties. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they build customer relationships, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits and help customers complete their visit with a sincere thank-you. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to perform the physical requirements of the role, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
- Ability to lift at least 25 pounds, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and create friendly, personal conversations to understand their needs and build relationships.
- Share product knowledge, trends, promotions, and loyalty program benefits with customers.
- Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support customers through their shopping journey and provide a sincere, helpful checkout experience.
- Maintain merchandise standards and keep the sales floor and fitting rooms clean, organized, and shoppable.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Assist with fulfillment as needed.
- Collaborate with colleagues to serve customers and support store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
