Retail Selling Support Associate - Womens Clothing, King of Prussia - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style by providing hospitable service, sharing product knowledge and trends, and creating genuine, engaging conversations. You circulate the sales floor to understand customer needs, explain loyalty program benefits, and guide customers through their shopping journey. You also help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to keep the department polished and ready for shoppers. The role involves welcoming customers, building relationships, learning about new arrivals, top-selling items, promotions, and sales goals, and helping customers complete their purchases. You maintain a clean, organized, shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Colleagues collaborate with one another, strive to meet sales goals, and work to improve individual and store results. The position requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Ability to use electronic devices and technology.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build relationships.
- Share product knowledge, information about new arrivals and trends, and the benefits of loyalty programs.
- Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Assist with fulfillment and help ensure the department is polished and ready for customers.
- Collaborate with colleagues and support one another in serving customers and communities.
- Complete customer transactions using the cash register and other technology, and provide a sincere closing and thank-you.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
