About The Position

The Retail Selling Support Associate supports the customer’s shopping journey in Macy’s women’s clothing department by offering genuine, engaging service, sharing product knowledge and current trends, and helping customers find products that express their personal style. The role includes circulating the sales floor to understand customer needs, promoting loyalty program benefits and credit accounts, and supporting customers from greeting through checkout and farewell. The associate also helps maintain a clean, organized, shop-ready environment by recovering merchandise and fitting rooms, updating signs and pricing, assisting with merchandise moves, and supporting fulfillment. Colleagues review sales goals, new arrivals, top sellers, promotions, and trends to engage customers confidently, work toward sales goals, and contribute to individual and store results.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability when priorities change, with the ability to work independently and as part of a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Greet customers and build personal relationships through warm, attentive conversations and genuine hospitality.
  • Circulate the sales floor to identify customer needs and provide product information, styling guidance, and assistance throughout the shopping journey.
  • Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Maintain merchandise standards and a clean, organized, inviting sales floor and fitting rooms.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Assist with fulfillment and help provide a seamless shopping experience.
  • Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed and ready to engage customers.
  • Collaborate with colleagues to support customers, the team, and store results.
  • Use register and handheld equipment to perform job functions and process register transactions.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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