About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you’ll help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you’ll create meaningful connections through genuine, engaging conversations. You’ll circulate the sales floor to understand customer needs, share loyalty program benefits, and guide customers through a seamless shopping journey. You’ll also help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to keep the shopping environment polished and ready for customers. The role focuses on customer service, selling, achieving goals, teamwork, and creating welcoming customer experiences. Selling colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions; engage customers; maintain the sales floor and fitting rooms; update signs and pricing; support merchandise moves; promote loyalty programs; and help achieve individual and store results.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

  • Engage customers with a warm welcome and friendly, personal conversations to build customer relationships.
  • Understand customer needs and share product information, trends, promotions, and loyalty program benefits.
  • Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Maintain a clean, organized, shoppable sales floor and fitting rooms.
  • Update signs and pricing and support merchandise moves.
  • Assist with fulfillment and help maintain merchandise standards.
  • Support teammates through honest, caring, and collaborative teamwork.
  • Help customers complete their shopping journey and provide a sincere thank-you.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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