Retail Selling Floor Recovery Associate, Herald Square - Part Time
About The Position
The Floor Recovery Colleague supports the Sales Team and customer service process by maintaining merchandise on the selling floor and in the stockroom, assisting with fulfillment, and performing other duties as needed. The role includes helping customers across in-store and digital shopping experiences, replenishing merchandise, maintaining stockroom organization, supporting inventory and merchandise movement, and upholding recovery and asset-protection procedures. This is a part-time position at Macy’s Herald Square. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and availability. Schedules include weekend shifts.
Requirements
- No education or experience required.
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
- Ability to meet the physical requirements of the position, including prolonged standing and walking; reaching, crouching, kneeling, stooping, color vision, and climbing ladders; frequent use of computers and handheld electronic equipment; and frequently lifting or moving up to 50 pounds.
Responsibilities
- Use POS and MPOS systems, including Search and Send, My Client, and the More@ Macy’s tablet app.
- Proactively assist customers shopping and comparing products using Macy’s devices or their own devices.
- Assist customers throughout the store and support digital and in-person shopping needs, partnering with others when appropriate.
- Replenish merchandise on the sales floor from fitting rooms and the stockroom.
- Maintain, organize, and clean the stockroom.
- Retrieve additional merchandise for customers upon request.
- Process damaged merchandise, transfers, and return-to-vendor merchandise.
- Assist the Support Team with moving fixtures and merchandise for new products, seasonal changes, clearance sets, inventory, and markdowns.
- Handle customer carryouts and special deliveries.
- Maintain department recovery standards, including fitting-room go-backs where applicable.
- Collect and sort hangers daily.
- Assist with trash collection and disposal.
- Follow Asset Protection, inventory control, compliance, and shortage-prevention procedures.
- Maintain dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
