Retail Selling Floor Recovery Associate, Herald Square - Part Time

Macy's • New York, NY

4d • Onsite

About The Position

The Floor Recovery Colleague assists the Sales Team with customer service support, merchandise upkeep, and stockroom maintenance. The role also supports fulfillment and may include other duties as needed. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts.

Requirements

• No education or experience required.
• Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.

Responsibilities

• Use POS and MPOS systems, including Search and Send, My Client, and the More@ Macy’s tablet app.
• Proactively assist customers who use Macy’s or personal devices to shop and compare products.
• Assist customers throughout the store and support digital and in-store customers through appropriate partnerships.
• Replenish merchandise on the sales floor from fitting rooms and the stockroom.
• Maintain stockroom organization and housekeeping.
• Retrieve additional merchandise for customers upon request.
• Process damaged merchandise, transfers, and return-to-vendor merchandise.
• Assist the Support Team with moving fixtures and merchandise for new products, seasonal changes, and clearance sets, as well as inventory and markdown processes.
• Handle customer carryouts and special deliveries.
• Maintain department recovery standards, including fitting room go-backs where applicable.
• Collect and sort hangers daily.
• Assist with trash collection and disposal.
• Follow Asset Protection, inventory control, compliance, and shortage-prevention procedures.
• Maintain dependable attendance and punctuality.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed