Seasonal Retail Sales Support - Serramonte Center Rack
About The Position
Nordstrom Rack is hiring a seasonal Retail Sales Support team member for its Serramonte Center location. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and organized. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service work includes maintaining and replenishing the salesfloor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning merchandise to the salesfloor, organizing stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, markdowns, and moving fixtures. The role requires physical activity and the ability to handle merchandise, including lifting and carrying items.
Requirements
- Clear and effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
- Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Maintain the salesfloor by re-merchandising, straightening, sizing, and replenishing merchandise.
- Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and provide friendly service.
- Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
- Keep customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
- Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
- Demonstrate expertise in technologies used in the store environment.
- Follow operational, merchandise, and asset-protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
- Receive and unload freight, unpack merchandise, and deliver it to selling departments.
- Fulfill customer orders promptly and according to quality standards.
- Prepare and ship customer orders according to quality, packing, and shipping standards.
- Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
- Help maintain clean and organized selling floors and stockrooms.
- Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
