Seasonal Retail Sales Support - Serramonte Center Rack

Nordstrom•Daly City, CA

3d•Onsite

About The Position

Nordstrom Rack is hiring a Seasonal Retail Sales Support team member at Serramonte Center. Team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. The role supports Sales, Customer Service, Stock, or Fulfillment; candidates can discuss their preferred area during the interview. Employees may occasionally work in different areas of the store to help customers, maintain clean and organized sales floors and stockrooms, and support store operations. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized areas, and providing general store support such as preparing events, organizing backrooms, markdowns, and relocating fixtures. The position requires continuous movement during shifts and handling merchandise, with additional lifting requirements for Stock and Fulfillment roles.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening merchandise throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms using a point-of-sale system; bag items and handle bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards and promote the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.