Seasonal Retail Sales Support - Glendale Fashion Center Rack

Nordstrom•Glendale, CA

2d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience while keeping the store clean and clutter-free. Employees may work in different store areas to maintain sales floors and stockrooms and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, and supporting fitting rooms. Team members sort and return clothing, organize stockrooms, check in and ticket merchandise accurately, use store technologies, follow operational, merchandise, and asset-protection standards, and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, and using inventory management systems to scan, process, and research shipments. Team members also help maintain clean and organized floors and stockrooms and provide general store support, including setting up events, organizing the backroom, completing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands for grasping, fine manipulation, pushing, and pulling. Employees handle bulky and awkward items, including reaching for and lifting items overhead. Regular lifting is up to 10 pounds, with occasional lifting up to 25 pounds. Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $18.85–$19.65 per hour. Benefits may include medical, vision, dental, retirement, paid time away, life insurance, disability insurance, merchandise discounts, and EAP resources. The position may also be eligible for performance-based incentives or bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and perform frequent bending, twisting, squatting, flexing, and reaching.
Ability to use hands frequently for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift items.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating point-of-sale systems, bagging merchandise, and handling bulky items.
Support fitting room customers and sort and return clothing to the sales floor.
Maintain clean, clutter-free sales floors and organized stockrooms.
Check in and accurately ticket merchandise.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Provide general store support, including setting up events, organizing the backroom, completing markdowns, and relocating store fixtures.