Interim Asset Protection - Agent - Glendale Fashion Center Rack

Nordstrom•Glendale, CA

10d•$27 - $28

About The Position

The Asset Protection team helps keep customers, employees, and brands safe; supports the store Emergency Response Team in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. Its work is guided by three pillars: protecting people, protecting physical spaces and assets, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Asset Protection Agent uses judgment and follows policy, procedures, and AP leadership guidance to address theft, identify trends, implement shrinkage-reduction measures, and support internal investigations. The role also helps maintain store safety and security, participates in emergency response readiness, prepares incident reports, and builds partnerships with store leaders, neighboring retailers, and law enforcement. Agents may be summoned to testify in criminal or civil cases.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Ability to make and take accountability for decisions, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when addressing safety issues, including interactions with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.