Asset Protection - Agent - Jacksonville Rack

Nordstrom•Jacksonville, FL

8d•$22 - $23

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and helps ensure merchandise is available to customers. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through improved inventory accuracy and reduced shrinkage. The Agent responds to theft and security incidents, investigates internal and external theft, monitors activity using video and other technology, and supports shrinkage-reduction practices. The role also contributes to emergency preparedness, safety training, incident documentation, and partnerships with store leaders, nearby retailers, and law enforcement. The posting notes that the listed responsibilities and qualifications are not all-inclusive and that additional duties may apply.

Requirements

Ability to make and be accountable for decisions using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when addressing safety issues, including aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence in internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.