Asset Protection - Agent - Topanga Rack

Nordstrom•Woodland Hills, CA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT); mitigates shrinkage risks; and prevents, investigates, and resolves theft so merchandise remains available to customers. The role follows three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Agent uses good judgment and follows policy, procedures, and AP leadership guidance when resolving theft and conducting apprehensions. The role identifies theft trends through technology, reporting, and surveillance; implements shrinkage reduction plans and merchandise protection standards; supports internal theft investigations; uses video systems and RFID data; and helps investigate merchandise inaccuracies. The Agent also responds to and reports security, safety, and emergency incidents, leads security audits and shrinkage awareness activities, participates in ERT training including First Aid, prepares incident and investigation reports, may testify in court when summoned, and builds partnerships with store leaders, nearby retailers, and law enforcement.

Requirements

A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Ability to make decisions and be accountable for them, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas, following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security, safety, and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build partnerships with store leaders, neighboring retailers, and local law enforcement.