Asset Protection - Agent - Jacksonville Rack

Nordstrom•Jacksonville, FL

7d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and merchandise; and supports inventory accuracy and shrinkage reduction. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Agents use judgment, reporting, surveillance, and technology to prevent and investigate theft, respond to safety and security incidents, and support store-wide asset protection practices. The position also builds partnerships with store leaders, neighboring retailers, and local law enforcement. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicants must meet applicable state and local licensing requirements. The listed pay range is $22.40–$23.30 per hour. Nordstrom offers eligible employees benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, EAP resources, and performance-based incentives or bonuses. Eligibility may depend on location, job level, classification, and length of employment.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who behave aggressively.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
Hold a valid security license in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; or Oregon, where required.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to support a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.