Asset Protection - Agent - Westgate Mall Rack

Nordstrom•San Jose, CA

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft; and supports merchandise availability and inventory accuracy. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection work is guided by three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy. The agent conducts theft-related work, supports internal investigations, monitors video and RFID information, and promotes shrinkage-reduction practices. The position also responds to safety and security incidents, participates in emergency training, prepares reports, may testify in court, and builds partnerships with store leaders, neighboring retailers, and local law enforcement. The role requires a flexible schedule based on business needs.

Requirements

A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Ability to make decisions and be accountable for them, using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals engaging in aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise-protection standards to promote a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods including exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and support item-level investigations into merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training within the store.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports about high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.