Asset Protection - Agent - Midtown Mall Rack

Nordstrom•Anchorage, AK

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company assets and profits; and supports product accuracy by reducing shrinkage and improving inventory accuracy. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Responsibilities include preventing, investigating, and resolving theft while following company policies, procedures, and Asset Protection leadership guidance. The position also supports store safety and security, conducts investigations using reporting, surveillance, video systems, and RFID data, and builds partnerships with store leaders, neighboring retailers, and local law enforcement. The role may require testifying in court when summoned. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicants must meet applicable state and local licensing requirements.

Requirements

Ability to make and take accountability for decisions and use good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals displaying aggressive behavior.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrink areas while adhering to policy, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with Asset Protection leadership and investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and support item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.