Interim Asset Protection - Agent - Towson Town Center

Nordstrom•Towson, MD

7d•$25 - $26•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports store emergency preparedness and response; and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The role advances Asset Protection’s pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through inventory accuracy and shrinkage reduction. The agent uses judgment and follows company policies, procedures, and AP leadership guidance when addressing theft. The position also involves using reporting, surveillance, video systems, and RFID data; supporting internal theft investigations; responding to safety and emergency incidents; conducting security audits and awareness training; completing incident reports; and partnering with store leaders, nearby retailers, and law enforcement. The agent serves on the store Emergency Response Team and may be required to testify in court.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Make decisions and be accountable for them, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft and conduct quality apprehensions in high-shrinkage areas while adhering to policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to support a culture of shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain customer, employee, and store safety.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.