Asset Protection - Agent - Towson Town Center

Nordstrom•Towson, MD

5d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft; and supports merchandise availability and inventory accuracy. The role works with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. Asset Protection focuses on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships. The work includes theft prevention and resolution, internal and external investigations, merchandise protection, safety and emergency response, reporting, and partnerships with store leaders, neighboring retailers, and local law enforcement. The position requires sound judgment, confidentiality, clear communication, composure during safety incidents, and flexibility to work a schedule based on business needs. Experience in investigative, asset protection, and security procedures is preferred. State and local licensing requirements apply; a valid security license is specifically required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Requirements

Use good judgment and be accountable for decisions in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with people engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft by using good judgment and conducting quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to support a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations in partnership with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement and support item-level investigations into merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.