Seasonal Retail Sales Support & Fulfillment - SLO Promenade Rack

Nordstrom•San Luis Obispo, CA

8d•$18 - $18

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They support a quick and easy customer experience, keep the store clean and clutter-free, and may work in different store areas as business needs require. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service responsibilities include keeping the salesfloor runway-ready through re-merchandising and straightening; assisting customers with transactions across in-store, online, and mobile platforms; operating point-of-sale systems; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise accurately; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment responsibilities include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing backrooms, markdowns, and relocating fixtures. The role requires clear communication, accountability, initiative, organization, attention to detail, prioritization, and schedule flexibility based on business needs. Physical demands include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, plus handling and lifting merchandise. Employees regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The stated pay range is $17.65–$18.35 per hour. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility vary by location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready by re-merchandising and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging items.
Provide friendly customer service while handling bulky and sometimes heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.