About The Position

As a Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You’ll help provide a quick and easy customer experience and keep the store clean and clutter-free. Depending on business needs, you may work in different store areas, maintain sales floors and stockrooms, and help customers find merchandise. Available departments include Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as preparing special events, organizing the backroom, markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, and handling merchandise including bulky or awkward items. Employees regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment employees frequently carry up to 25 pounds and occasionally up to 50 pounds. Pay is $22.55–$23.45 per hour, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

  • Clear and effective communication and strong interpersonal skills.
  • Accountability, initiative, and a high level of ownership.
  • Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work a flexible schedule based on business needs.
  • Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching above the head to lift them.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
  • For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

  • Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
  • Provide customers with a quick, easy, and friendly shopping experience.
  • Keep the store clean and clutter-free, including sales floors and stockrooms.
  • Re-merchandise and straighten the sales floor throughout the day to keep it ready for customers.
  • Assist with cashiering and transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
  • Support fitting room customers and sort and return clothing to the sales floor.
  • Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
  • Use store technologies and follow operational, merchandise, and asset-protection standards.
  • Promote initiatives such as the Nordstrom Rewards program.
  • Receive and unload freight, unpack merchandise, and deliver it to selling departments.
  • Fulfill customer orders in a timely manner and prepare orders for shipment according to quality, packing, and shipping standards.
  • Use inventory management systems to scan, process, and research merchandise shipments.
  • Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.

Benefits

  • Medical, vision, and dental coverage
  • Retirement benefits
  • Paid time away and PTO accruals
  • Life insurance and disability coverage
  • Merchandise discount
  • Employee Assistance Program (EAP) resources
  • Holidays
  • Potential eligibility for performance-based incentives or bonuses
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