Seasonal Retail Sales Floor Support - Northbrook Rack

Nordstrom•Northbrook, IL

23h•$17 - $18•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role supports a quick and easy customer experience and helps keep the store clean and clutter-free. Team members may work in different areas of the store to maintain the sales floor and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment, with the preferred area discussed during the interview. Sales and Customer Service work includes maintaining and replenishing the sales floor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining organized sales floors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and fixture relocation. The position requires continuous movement for 6–8 hours per shift and handling merchandise, including bulky or awkward items. Regular lifting is up to 10 pounds, with occasional lifting up to 25 pounds. Stock and Fulfillment roles frequently require lifting and carrying up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $17.45–$18.15, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor runway-ready, sized, and replenished through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms using point-of-sale systems, and provide a friendly checkout experience.
Support fitting room customers and sort and return clothing to the sales floor.
Keep the customer areas clean and clutter-free by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized sales floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.