Seasonal Retail Sales Floor Support - Mayfair Collection Rack

Nordstrom•Wauwatosa, WI

2d•$17 - $17•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. The role involves keeping the store clean and clutter-free and may require working in different areas of the store. Openings are available in Sales, Customer Service, Stock, and Fulfillment; the specific area of interest can be discussed during the interview. Sales and Customer Service team members help keep the salesfloor ready through re-merchandising and straightening, assist customers with transactions across in-store, online, and mobile platforms, and support fitting rooms by helping customers and returning clothing to the floor. They also help keep stockrooms organized, ensure merchandise is checked in and ticketed accurately, use store technologies, follow operational, merchandise, and asset protection standards, and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment team members receive and process freight and merchandise, fulfill and ship customer orders to quality standards, use inventory management systems to process and research shipments, maintain organized selling floors and stockrooms, and provide general store support such as event setup, backroom organization, markdowns, and fixture relocation. The position requires continuous movement for 6–8 hours per shift and frequent handling of merchandise. Pay is $16.60–$17.30 per hour, depending on location and job-related knowledge, skills, and experience. Performance-based incentives or bonuses may be available. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Keep the store clean and clutter-free and help customers find merchandise.
Maintain a salesfloor that is ready for customers by re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.