Seasonal Retail Sales Floor Support - Mayfair Collection Rack

Nordstrom•Wauwatosa, WI

7h•Onsite

About The Position

As a Nordstrom Rack team member, you will work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You will help provide a quick and easy customer experience and keep the store clean and clutter-free. Flexibility is important, as you may occasionally work in different store areas to maintain the cleanliness of the sales floor and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service team members help keep the sales floor ready through re-merchandising and straightening, assist with transactions across in-store, online, and mobile platforms, support customers in fitting rooms, sort and return clothing, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment team members receive and process freight, deliver merchandise to selling departments, fulfill and ship customer orders to quality standards, use inventory management systems to process and research shipments, maintain clean and organized floors and stockrooms, and provide general store support such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Keep the sales floor clean, clutter-free, sized, and filled through re-merchandising and straightening.
Assist with customer transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
Provide a friendly and seamless customer experience while handling bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies required in the store environment and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.