Retail Sales Supervisor, Sandro/Maje, Bloomingdale's Fashion Valley

SMCP • San Diego, CA

6d • Onsite

About The Position

SMCP is hiring a Retail Sales Supervisor for its Sandro and Maje brands at Bloomingdale's Fashion Valley. The role supports store leadership, helps ensure smooth daily operations, and delivers an exceptional, inclusive customer experience. The supervisor leads the team when the Store Manager or Assistant Manager is absent and contributes to sales performance, store standards, client relationships, and team development.

The position involves providing personalized styling advice and product recommendations, building customer loyalty, and helping clients navigate the collections. The supervisor also assists with opening and closing, cash handling and reconciliation, KPI tracking, sales-goal distribution, stock replenishment, and visual merchandising. They support new hires, motivate colleagues, and address customer-service issues promptly and professionally.

SMCP describes itself as a Parisian fashion company operating in over 47 countries, with a focus on accessible luxury, growth, inclusivity, and sustainability. The company states that it aims to meet sustainability goals by 2030. Compensation includes a base hourly rate of $22–$24.50, individual commission, and sales incentives. Benefits and development opportunities are described below.

Requirements

• At least 1 year of experience in retail or customer service.
• Flexible availability, including evenings, weekends, and holidays.
• Excellent communication skills and a friendly, approachable, persuasive demeanor.
• Enthusiasm for exceptional customer service and luxury retail.
• Adaptability and openness to pursuing a career in retail management.

Nice To Haves

• Supervisory experience is preferred.
• Knowledge of and passion for fashion trends.
• A social media presence.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
• Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
• Provide exceptional customer service, product knowledge, and personalized recommendations.
• Build and maintain a client book to foster customer relationships and loyalty.
• Help achieve sales targets through outstanding service and adherence to brand values.
• Address customer-service issues promptly and professionally.
• Maintain high store standards and a welcoming, organized environment.
• Oversee stock replenishment in line with demand and visual standards.
• Support new hires and encourage team development.
• Motivate the team to meet sales goals and promote a results-oriented environment.
• Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
• Assist with cash reconciliation and distribution of sales goals.

Benefits

• Competitive base hourly pay, individual commission, and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off, including vacation, sick time, and holidays.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program with personalized guidance, expert care, and mental health support.
• MAVEN Family Planning support.
• Product knowledge training, industry insights, and participation in the Retail Stylist Program.
• Mentorship and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed