Retail Sales Supervisor, Sandro/Maje, Bloomingdale's Chestnut Hill
About The Position
SMCP is hiring a full-time Sales Supervisor for its Sandro and Maje brands at Bloomingdale’s Chestnut Hill. The role leads by example to deliver personalized client service, create memorable shopping experiences, build client relationships, and achieve individual and team sales goals. The supervisor reinforces the brands’ customer-service standards and leads sales and service initiatives, including educating customers about products and providing styling guidance. The position also supports store operations and presentation, including maintaining selling-floor standards, replenishment, back-of-house processes, cash handling, KPI tracking, and opening and closing procedures. The supervisor coaches and mentors associates, fosters a positive and results-driven team environment, and helps team members develop. SMCP describes this role as an opportunity to grow toward an Assistant Store Manager position or other career advancement.
Requirements
- 1–2 years of sales or service experience.
- Flexible availability, including evenings, weekends, and holidays.
- Adaptability and flexibility in scheduling to meet business needs.
Nice To Haves
- Some supervisory background.
- Passion for fashion and an eye for Parisian chic and luxury retail.
- Leadership skills and eagerness to mentor others.
- Strong, friendly, outgoing, and persuasive communication skills.
- Social media savvy.
- Ambition to grow into an Assistant Store Manager role.
Responsibilities
- Lead by example in clienteling and customer service.
- Coach and mentor associates in selling skills, service techniques, and product knowledge.
- Foster a motivated, high-performing team culture.
- Build client relationships through personalized service and follow-ups.
- Provide styling guidance and help clients create an exceptional shopping experience.
- Meet personal sales targets and drive overall team performance.
- Maintain selling-floor standards and an organized, visually appealing store.
- Oversee product replenishment and keep inventory aligned with demand.
- Handle customer concerns professionally and work to create positive outcomes.
- Support back-of-house processes, including cash handling and KPI tracking.
- Assist with opening and closing procedures.
- Help drive sales and KPI results in a results-driven environment.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Health, dental, life insurance, and disability coverage.
- Employer-matched 401(k).
- Paid time off, including vacation, sick time, and holidays.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program with personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
