Retail Sales Supervisor, Sandro/Maje, Bloomingdale's Fashion Valley
About The Position
SMCP is hiring a Retail Sales Supervisor for Sandro and Maje at Bloomingdale's Fashion Valley. The role supports store leadership and helps ensure smooth store operations while delivering an exceptional customer experience. The supervisor leads by example, assists with opening and closing, handles cash reconciliation, distributes sales goals, motivates the team, and resolves problems. The position also builds customer relationships through styling advice, product recommendations, and personalized service in an inclusive environment. The supervisor helps maintain store standards, replenish stock, track performance, support team development, and contribute to sales targets. The posting describes the role as a Keyholder supporting the store leadership team. SMCP describes itself as a Parisian-inspired accessible luxury fashion company operating in more than 47 countries, with a focus on growth, inclusivity, corporate social responsibility, and sustainability. Its brands include Sandro, Maje, and Claudie Pierlot.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and working in luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but is not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and an organized, welcoming environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with cash reconciliation and distribution of sales goals.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Health insurance.
- Dental insurance.
- Life insurance and disability coverage.
- Employer-matched 401(k).
- Paid time off, including vacation, sick time, and holidays.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program, including personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
