Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Morristown, TN

2d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company in its stores and promote and sell products and services to existing and new customers. The role focuses on enhancing the customer experience, meeting sales, service, and operational goals, and delivering exceptional customer care. Compensation is $18.00 per hour base pay, with the potential to earn $22.50 per hour through commission and incentives. The role also offers free and discounted internet, TV, and mobile services.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, on the phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Bilingual in Spanish.
Ability to work a flexible schedule and maintain regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Ability to adhere to Spectrum's dress code.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.
Ability to read, write, speak, and understand both English and Spanish.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and communicating the value of products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and clean retail environment.
Communicate effectively, follow company policies, resolve issues, and participate in training programs.