Retail Sales Specialist (Bilingual Spanish)

Charter Communications • Sparks, NV

3d • Onsite

About The Position

The Retail Sales Specialist at Spectrum promotes and sells the company’s products and services to existing and new customers. The role focuses on enhancing the customer experience while meeting sales, service, and operational goals, and fostering exceptional customer care at the store. Compensation is $18.00 per hour base pay, with the potential to earn $22.95 per hour through commission and incentives. The role also offers free and discounted internet, TV, and mobile services.

The position requires a flexible schedule and regular attendance. Work takes place in a moderately noisy retail environment and involves lifting up to 35 pounds, prolonged standing, and following Spectrum’s dress code.

Requirements

• High school diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Ability to perform well in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone, and in writing.
• Interpersonal skills to build partnerships across the organization.
• Self-motivation, a competitive spirit, and a desire to exceed sales goals.
• Positive and professional demeanor, attention to detail, and problem-solving skills.
• Bilingual in Spanish.
• Ability to work a flexible schedule and maintain regular attendance.
• Ability to lift up to 35 pounds and stand for prolonged periods.
• Ability to adhere to Spectrum’s dress code.

Nice To Haves

• Knowledge of the latest technology and devices.
• 1–5 years of sales or customer service experience.
• 1–3 years of telecommunications or wireless experience.

Responsibilities

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and create positive customer experiences through product support and education.
• Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
• Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
• Maintain a welcoming store atmosphere and deliver a clean retail experience.
• Communicate effectively, follow policies, resolve issues, and participate in training programs.

Benefits

• Free and discounted internet, TV, and mobile services.
• Base pay of $18.00 per hour, with potential to earn $22.95 per hour through commission and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED