Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Montclair, CA

7d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company in a retail store and promote and sell products and services to existing and new customers. The role focuses on enhancing the customer experience while meeting sales, service, and operational goals and fostering exceptional customer care. The listed base pay is $20.00 per hour, with the potential to earn $25.40 per hour through commission and incentives. Employees can also receive free and discounted internet, TV, and mobile services. This position requires a flexible schedule, regular attendance, and adherence to Spectrum’s dress code. The work takes place in a moderately noisy retail environment and involves prolonged standing and lifting up to 35 pounds.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Bilingual Spanish.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.