Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Enfield, CT

2d•Onsite

About The Position

Spectrum is hiring a Retail Sales Specialist to promote and sell its products and services to existing and new customers. The role serves as a customer-facing representative in Spectrum stores, supporting the customer experience and a culture of exceptional customer care. Pay is $18.00 per hour base pay, plus commission and incentives. Employees can also receive free and discounted internet, TV, and mobile services, with opportunities for a long-term career.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform well in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Strong interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Ability to read, write, speak, and understand English and Spanish.
Flexible schedule, regular attendance, ability to lift up to 35 lbs. and stand for extended periods, and adherence to Spectrum's dress code.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and communicating product value.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Maintain a welcoming store atmosphere and deliver a clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.