Retail Sales & Service Associate

AmeriServ Financial Bank•Central City, PA

About The Position

Under general supervision, the Retail Sales & Service Associate serves as a customer ambassador for the Bank. The role supports and performs customer advising, deposit account opening and servicing, and transaction processing in accordance with established policies, procedures, and performance standards. It builds trusted relationships with new and existing customers and provides quality, efficient service to customers who prefer one-on-one interaction in person or by phone. Using product knowledge and an understanding of customers’ financial needs, the associate advises customers and recommends suitable options. The position also processes routine transactions, including receiving and paying out money, and maintains records of money and negotiable instruments accurately and efficiently. The associate provides personalized banking services and, after six months of training, rotates through branch duties as assigned.

Requirements

Ability to provide customer service in person and by phone and build trusted relationships with new and existing customers.
Thorough knowledge of bank products and ability to understand customer financial needs and recommend appropriate options.
Ability to process transactions accurately and efficiently and maintain records of money and negotiable instruments.
Working knowledge of teller-related policies and procedures and ability to comply with applicable regulations.
Ability to establish effective working relationships in a team environment.

Responsibilities

Identify opportunities to recommend products and services that meet the financial needs of existing and potential customers.
Provide quality service and build lasting customer relationships; discuss financial goals and recommend, educate customers about, open, or refer appropriate products and services.
Participate in training, sales meetings, promotions, and outbound calling efforts to cross-refer and sell bank products and services, increase deposits, grow loans, build fee income, develop relationships, and meet individual referral goals.
Open new deposit accounts and service existing accounts through in-person, telephone, and online contact.
Assist with maintenance of bank products and services, provide loan production support, answer customer and staff inquiries, and follow up on customer survey and email questions or requests for information.
Introduce customers to appropriate staff for other products and services to cross-sell and expand customer relationships.
Assist with and perform teller duties, following relevant policies, procedures, and applicable regulations.
After training, rotate through branch duties as assigned to learn basic skills across bank operations.
Establish effective working relationships within a team environment.
Develop and improve skills through training programs and feedback discussions with supervisors to maintain a high standard of customer service.
Mentor less-experienced Retail Sales Associates.
Perform other related and miscellaneous clerical duties as assigned.