Retail Sales Associate / Customer Service

Elements Massage • Henderson, NV

1d • $17 - $20 • Onsite

About The Position

Elements Massage is hiring Guest Concierge team members for its Summerlin and Henderson studios. The role is hospitality-driven and includes a meaningful sales component. Guest Concierges serve as the face and voice of the studio, creating a welcoming, professional experience from the first phone call through checkout and beyond. The position involves understanding guests’ wellness goals, recommending appropriate services, and explaining the Wellness Membership Program without pressuring guests. Success requires strong interpersonal skills, initiative, attention to detail, accountability, reliability, and a willingness to learn and respond to feedback.

The position is currently hiring for evening and closing shifts. Available schedules include evening shifts ending as late as 9:30 PM and extended shifts from 11:30 AM to 9:30 PM. Consistent availability for these shifts is essential. Starting pay is $17 per hour, with opportunities to advance to $18–$20 per hour based on demonstrated performance and expanded responsibilities, along with additional performance-based earning opportunities.

Requirements

• Connect with people, ask thoughtful questions, listen carefully, and help guests feel welcome and understood.
• Be comfortable with sales conversations focused on understanding needs and communicating value rather than using pressure.
• Take ownership and seek solutions when issues arise.
• Pay attention to detail and demonstrate accuracy, consistency, and follow-through.
• Be motivated by achievement, goals, measuring results, and improvement.
• Be a reliable team player whose attitude and actions support the team.
• Welcome feedback and be eager to learn.
• Maintain consistent availability for the listed evening and closing shifts and commit reliably to scheduled hours.

Nice To Haves

• Previous experience in hospitality, customer service, sales, or membership-based businesses.
• Experience in spas, hotels, upscale retail, or other guest-focused environments.

Responsibilities

• Welcome guests and create an exceptional first and lasting impression.
• Manage appointments, schedules, check-ins, and checkouts accurately.
• Ask thoughtful questions to understand guests’ wellness goals and recommend appropriate services.
• Introduce the Wellness Membership Program and guide guests through enrollment.
• Handle guest questions and concerns with professionalism, empathy, and sound judgment.
• Support daily studio operations, maintain presentation standards, and help the team succeed.
• Build relationships that encourage guest loyalty, referrals, and repeat visits.

Benefits

• Complimentary monthly massage.
• Medical insurance benefits for eligible employees.
• Structured training, ongoing coaching, and professional development.
• Additional performance-based earning opportunities.
• Opportunities to advance to $18–$20 per hour based on demonstrated performance and expanded responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed