Retail Sales & Service Advisor (Part-time)
About The Position
The Retail Sales & Service Advisor delivers an exceptional customer experience, drives retail sales, and supports front-of-house operations in a repair shop. As the first point of contact and the store’s front-of-house selling specialist, this customer-facing role handles sales, service intake, product education, and operational support, setting the tone from greeting through checkout. The position does not perform device repairs but contributes to customer engagement, sales growth, and smooth operations. The role includes hourly compensation of $16.25 per hour and performance-based incentive opportunities. Individual performance metrics are tied to sales and customer experience outcomes. The position is part-time and located in Muncie, Indiana.
Requirements
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced, sales-driven environment.
- Ability to multitask and manage customer interactions professionally.
- Basic technical aptitude and willingness to learn product offerings.
- Flexible availability, including evenings, weekends, and holidays as needed.
Nice To Haves
- Previous customer service or retail sales experience.
- Experience in wireless, electronics, retail, or service-based environments.
- A proven track record in sales or customer engagement roles.
- Experience handling customer transactions and point-of-sale systems.
Responsibilities
- Greet customers and provide a welcoming, professional in-store experience.
- Answer incoming calls and assist customers with service inquiries, pricing, and product information.
- Manage customer check-in and check-out accurately and efficiently.
- Educate customers about products, services, warranties, and available solutions.
- Support customer satisfaction initiatives, encourage positive customer reviews, and professionally resolve customer escalations.
- Build customer loyalty through consistent, high-quality interactions.
- Drive sales of retail products and services, including connected home products, protection plans, accessories, refurbished devices, and related offerings.
- Drive product attachment and protection-plan attachment rates.
- Identify customer needs and recommend appropriate products and solutions.
- Maintain and merchandise accessory wall displays and retail presentation standards.
- Generate and follow up on customer leads and sales opportunities.
- Meet or exceed individual sales and performance goals.
- Assist with daily front-of-house tasks, including cleaning and store organization.
- Maintain accurate customer records and transaction documentation.
- Support inventory awareness and retail-readiness standards.
- Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sales-floor handoff.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
