Retail Sales & Service Advisor
About The Position
The Retail Sales & Service Advisor is a customer-facing, front-of-house role at uBreakiFix focused on sales and service. The position does not involve performing repairs. The company provides training on products, services, and technology, and offers a base rate of $17.00 per hour plus performance-based sales incentives. Earnings are influenced by sales and customer satisfaction scores. The role offers ongoing training, employee discounts, health insurance, retirement plans, tuition reimbursement, and monthly bonuses tied to sales performance. uBreakiFix promotes from within and describes potential career paths through sales or repair, including Repair Technician, Advanced Repair Tech, Assistant Store Manager, and Store Manager.
Requirements
- At least 1 year of customer service or retail sales experience.
- Strong communication and interpersonal skills, with the ability to connect with people quickly.
- A sales-driven mindset and the ability to perform in a fast-paced environment.
- Ability to recommend solutions and handle objections without being pushy.
- Basic technical curiosity and willingness to learn product offerings.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Experience in wireless, electronics, hospitality, or service-based retail.
Responsibilities
- Greet customers and create a welcoming store experience.
- Manage device check-in and check-out accurately and efficiently.
- Sell Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
- Answer incoming calls and assist customers with service inquiries, pricing, and product information.
- Educate customers about products, services, and available solutions.
- Take ownership of customer escalations and resolve them confidently and professionally.
- Merchandise the accessory wall and maintain retail display standards.
- Generate leads, follow up on open opportunities, and actively drive Google reviews.
Benefits
- Unlimited monthly bonuses tied to sales performance.
- Employee discounts.
- Ongoing training.
- Health insurance.
- Retirement plans.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
