RedLion Wireless Retail Sales Associate - Lubbock

RedLion Mobile • Lubbock, TX

8d • Onsite

About The Position

RedLion Wireless is hiring a full-time Retail Sales Representative to work in person at an assigned retail store in Lubbock, Texas. The role serves residential customers seeking telecommunications services and is suited to someone with retail, wireless, mobile, cable, internet, or customer-service experience who is comfortable in a fast-paced, customer-facing environment. RedLion Wireless is a branded partner for Optimum Communications, which offers fiber-powered Internet, Mobile, TV, and voice services across 21 states.

The representative engages customers, explains products and offers, identifies customer needs, and recommends suitable products or service packages. They contribute to individual and store sales performance, customer satisfaction, and a supportive team culture. The position requires a flexible schedule, including evenings, weekends, and holidays, and may require supporting nearby stores within a 35-mile radius. Pay is $13 per hour plus monthly commission; expected hours are approximately 40 per week. Total annual compensation is stated as $45,000–$60,000, depending on hourly pay and commission performance.

Requirements

• At least 1 year of retail, wireless, mobile, cable, telecommunications, or sales experience.
• High school diploma or GED.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 35 pounds.
• Reliable transportation for potential support at nearby store locations.

Responsibilities

• Proactively engage customers and present telecommunications products and services.
• Sell mobile, internet, cable, TV, and related support services.
• Identify customer needs and recommend appropriate products or service packages.
• Upsell and cross-sell products to maximize sales opportunities.
• Meet or exceed individual sales goals, commission goals, and store performance expectations.
• Clearly explain products, services, pricing, and promotions to customers.
• Provide a positive, professional, solution-focused customer experience.
• Build customer relationships and encourage long-term brand loyalty.
• Maintain customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Be reliable and punctual, and work scheduled shifts.
• Collaborate with team members and contribute to a supportive, performance-driven culture.
• Support nearby store locations within a 35-mile radius when needed.
• Work in person at the assigned retail store location.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid training and onboarding.
• Monthly commission opportunities.
• Internal promotion and advancement opportunities.
• Employee growth and rewards programs.
• Annual all-expenses-paid trip opportunity for top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED