Retail Sales Representative – Home Warranty (Sam’s Club)

2020 Companies•Orlando, FL

3d•Onsite

About The Position

2020 Companies is hiring a full-time Field Sales Agent to represent a leading Home Warranty provider inside an assigned Sam's Club location. The role centers on engaging members, explaining Home Warranty services, coverage options, pricing, and plans, and guiding interested customers through QR code-based digital enrollment. Compensation is $20 per hour plus uncapped commission paid weekly. The primary schedule is Wednesday through Sunday, 11:00 AM to 7:00 PM. The representative is expected to meet sales and enrollment goals, maintain a professional and demo-ready display area, follow client and Sam's Club procedures, and report sales activity and customer feedback. The position includes paid training and onboarding support, with opportunities for career growth.

Requirements

High school diploma or GED equivalent.
Availability to work a flexible schedule, including weekdays, weekends, and holidays; the primary schedule is Wednesday through Sunday.
Warm, self-motivated, outgoing, and enthusiastic approach with strong interpersonal skills.
Ability to conduct consultative selling that connects with customer needs and overcomes objections.
Ability to work independently in an unstructured retail environment.
Comfort with standing for prolonged periods in a retail setting.
Proficiency with smartphones and digital tools, including QR codes and mobile enrollment portals.
Personal cellphone with a working number for role-related communication.
Must pass a background check and drug screening.

Nice To Haves

At least 6 months of previous retail selling or customer-facing sales experience.

Responsibilities

Drive brand awareness and plan enrollments through daily direct customer engagement within the assigned Sam's Club location.
Educate customers on Home Warranty services and plans, including coverage options and pricing.
Meet or exceed personal sales productivity goals and weekly, monthly, and quarterly key metrics.
Guide customers through the QR code-based digital enrollment portal to generate qualified enrollments.
Accurately document and report sales activity, schedules, and best practices using the Pulse time tracker.
Maintain the display area for cleanliness, professionalism, brand standards, and demo-readiness according to Sam's Club and client guidelines.
Set up and break down display equipment at the start and end of each scheduled shift.
Collect customer feedback and provide market insights and recommendations to management.
Follow client-approved training scripts and sales processes.
Follow Sam's Club vendor demonstration guidelines, including dress code, workspace standards, and customer interaction protocols.
Complete end-of-shift Pulse surveys and report activity as directed.
Attend meetings, training sessions, and conference calls as required.