Wireless Retail Store Manager - Bardstown

Cellular World-AT&T Authorized Retailer • Louisville, KY

5d

About The Position

Cellular World, a leading AT&T authorized retailer, is hiring a full-time Retail Sales Manager to lead a store team and deliver an excellent customer experience using At Your Service and Key Satisfaction drivers. The manager is responsible for exceeding sales metrics, managing and protecting company assets, increasing profitability, and developing the team. The role may require working at various locations and attending off-site promotional events during and after business hours.

Requirements

• Previous retail or customer service management experience.
• Proven leadership and employee management skills.
• Valid driver’s license and current auto insurance.
• Ability to pass a background check.
• Ability to attend off-site promotional events during and after business hours.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Ability to work at various locations as needed.
• Tech-savvy and comfortable working with interactive technology devices.
• Enjoy working in a team environment and engaging with consumers.
• Enthusiasm and drive to complete sales.
• Independent, self-motivated team player.
• Ability to perform regular physical activity, such as setting up promotional material and changing displays.
• Reliable transportation.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals and assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensure the store opens and closes properly and complete all opening and closing procedures.
• Ensure required training is completed monthly and annually in accordance with AT&T compliance standards.
• Manage inventory ordering, receiving, discrepancies, and daily, weekly, and month-end counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Continuously coach sales associates in wireless sales and service.
• Provide positive reinforcement and training to promote sales associates’ learning and growth; identify top and lower performers and help improve performance.
• Review resumes, conduct initial phone screens and in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure store merchandising, including product placement and displays, meets AT&T brand requirements.
• Develop and maintain relationships with co-workers and consumers.

Benefits

• Supportive team environment.
• Tenure Increase program.
• PTO accrual.
• Growth opportunities.
• Medical, dental, and vision benefits options.
• Long-term and short-term disability insurance benefits options.
• 401(k) plan with a company contribution.
• Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
• Discounts on accessories and additional AT&T products and services.
• New-hire budget for Team Color apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed