Retail Sales Manager

My Wireless•Westfield, IN

1d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring a Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager trains, coaches, and motivates team members to provide excellent customer service, build a loyal client base, and meet or exceed sales targets and company performance indicators. The role oversees daily store operations, including hiring, scheduling, staffing, employee development, and maintaining a safe, clean, and well-merchandised location. It also includes building business accounts and community relationships in partnership with the AT&T Signature team, and ensuring compliance with company policies and legal requirements. The position requires at least one year of management experience in a similar field and one year of retail or customer-facing sales experience. Applicants must be at least 18, legally eligible to work in the United States, and have a high school diploma or equivalent. A bachelor's degree, bilingual ability, telecommunications sales experience, and outbound prospecting experience are preferred. Work hours are flexible and may include evenings, weekends, and holidays. The job involves standing and walking for prolonged periods, occasionally lifting or moving objects weighing up to 10 pounds, and frequently reaching with the hands and arms. Other physical activities may include climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role requires dexterity, working with small mobile-phone parts, and looking at a computer screen for prolonged periods. Reasonable accommodations may be available.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age, legally eligible to work in the United States, and a high school diploma or equivalent.
Ability to perform the described physical demands, with or without reasonable accommodation.

Nice To Haves

Bilingual ability (may depend on location).
Bachelor's degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry.

Responsibilities

Train, lead, coach, and develop team members to provide an extraordinary customer experience and achieve sales targets.
Supervise daily location operations, including hiring, scheduling, staffing, and team development.
Coach team members to achieve company-established key performance indicators and location goals.
Maintain staffing through employee retention, recruiting, training, and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.