Retail Sales Manager

MY WIRELESS•Rochester, IN

3d•$33,363 - $58,363•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is hiring an experienced Retail Sales Manager to lead a retail location and build a successful sales team. The manager coaches and develops team members to provide excellent customer service, build customer loyalty, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, training, and maintaining a consistently strong customer experience and quality operations. The position also involves achieving location goals and company KPIs, maintaining staffing through recruiting and retention, building customer and business accounts through ethical sales practices and community events, and ensuring the store is clean, safe, and operated in accordance with company policies and legal requirements. The manager is expected to keep current with professional and technical knowledge through workshops, publications, and networking. This is a full-time position in Rochester, Indiana. The listed salary range is $33,363.20–$58,363.20 base plus commission per year. The role requires flexible hours, including evenings, weekends, and holidays. Physical work includes standing and walking for prolonged periods, occasionally lifting or moving objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The job also requires working with small mobile-phone parts and looking at a computer screen for prolonged periods. My Wireless describes itself as a fast-growing AT&T Authorized National Retailer with more than 240 locations in the United States and Puerto Rico. It offers training and career growth opportunities. The company is an equal opportunity employer.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry is preferred.
Bilingual ability is preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in telecommunications.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead the team to deliver an exceptional customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, training, and team development.
Maintain staffing through employee retention, recruiting, and training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Keep current with professional and technical knowledge by attending workshops, reviewing publications, and building professional networks.

Benefits

Base pay plus commission and bonus opportunities, including an uncapped commission program when meeting or exceeding sales goals.
Ongoing paid training.
Career paths and growth potential.
Medical, dental, and vision coverage.
Life insurance.
401(k) retirement program.
Paid vacation time.
Total Pet Plan and pet insurance.
Employee Assistance Program.
Discounts on devices and AT&T service plans.
Welcome kit including AT&T work shirts and personal protective equipment.
Sales contests and incentives for achieving key AT&T initiatives.