Retail Sales Manager

My Wireless•Chicago, IL

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains employees to deliver an exceptional customer experience, build customer loyalty, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staff development, customer service, sales performance, and maintaining quality store operations. The manager also builds business accounts through community events with the AT&T Signature team, maintains a clean and safe store, oversees inventory and merchandising, and ensures operational policies and legal requirements are followed. My Wireless describes itself as a fast-growing retailer with more than 240 locations across the United States and Puerto Rico, and provides training and career-growth opportunities. The position requires at least one year of management experience in a similar field and one year of retail or customer-facing sales experience. The candidate must be at least 18, legally eligible to work in the United States, and have a high school diploma or equivalent. The role involves prolonged standing and walking, occasional lifting of up to 10 pounds, and other physical activities including reaching, ladder use, stooping, kneeling, crouching, and handling display materials and merchandise.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability (may not be required depending on location).
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established Key Performance Indicators and location goals.
Train and lead the team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain staffing through employee retention, recruiting, training, and team member development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Ensure compliance with legal requirements to uphold the location’s stability and reputation.
Keep professional and technical knowledge current by attending educational workshops, reviewing professional publications, and establishing personal networks.