Retail Sales Manager

MY WIRELESS•San Diego, CA

8d•$43,035 - $68,035•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail team and deliver an exceptional customer experience while exceeding sales targets. The manager supervises the daily operation of a location, including hiring, scheduling, training, developing, and coaching team members. Success in the role involves building a loyal client base, achieving company performance goals, and maintaining effective store operations. The manager maintains staffing through recruiting, retention, and team development; builds business accounts by partnering with the AT&T Signature team on community events; and ensures the store is clean, safe, properly merchandised, and compliant with company policies and legal requirements. The role also involves keeping current with professional and technical knowledge through educational workshops, publications, and professional networks. The role requires standing and walking for prolonged periods, occasional lifting and moving of objects up to 10 pounds, frequent reaching, and may involve climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. It also requires dexterity to work with small mobile-phone components and the ability to view a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach employees to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the physical demands of the job, with or without reasonable accommodation.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability (preferred, though it may not be required depending on location).
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain location staffing through employee retention, recruiting, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment by conducting inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

Base pay plus commission and bonus schedule, with an uncapped commission program when meeting or exceeding sales goals.
Ongoing paid training.
Career paths and growth potential.
Medical, dental, and vision coverage.
Life insurance.
401(k) retirement program.
Paid vacation time.
Total Pet Plan and pet insurance.
Employee assistance program.
Discounts on devices and AT&T service plans.
Welcome kit including AT&T work shirts and personal protective equipment.
Sales contests and incentives for hitting key AT&T initiatives.