Retail Sales Manager

My Wireless•Scottsdale, AZ

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, staff development, and coaching, while maintaining strong sales results and quality operations. The position involves achieving location goals through company-established Key Performance Indicators; recruiting, retaining, and developing staff; building customer relationships through ethical practices; and developing business accounts with AT&T Signature through community events. The manager also maintains a clean and safe store, oversees inventory and merchandising, enforces operational policies, complies with legal requirements, and stays current through professional learning and networking. The role requires flexible availability, including evenings, weekends, and holidays. It involves standing and walking for much of the workday, moving around for prolonged periods, occasional lifting and moving of objects up to 10 pounds, and other physical activities described below.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach others to achieve results.
Strong organizational skills and attention to detail.
Effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry is preferred.
Bilingual ability is preferred, though it may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Train, lead, coach, and develop team members to deliver an extraordinary customer experience and exceed sales targets.
Achieve location goals by coaching team members to meet company-established Key Performance Indicators.
Maintain staffing through employee retention, recruiting, scheduling, training, and team member development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Maintain store operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the location’s stability and reputation by complying with legal requirements.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.