GC Retail Sales Manager Store 365

Guitar Center•Joliet, IL

About The Position

Guitar Center is seeking a Retail Sales Manager to lead a sales team, drive revenue, and create positive customer experiences in a music-focused retail environment. The manager sets an upbeat, customer-focused tone, uses their passion for music and product expertise to support the team, and leads efforts to meet and exceed sales targets. The role also involves resolving customer and operational challenges, supporting teamwork, and ensuring the store runs smoothly. The Sales Manager leads by example, trains and develops employees, recruits a high-performing sales team, and fosters a customer-first culture. The position manages inventory, labor, and schedules. Compensation is $19.64–$24.55 per hour depending on background and experience, and the position is eligible to participate in the Guitar Center Company bonus program based on company performance. Guitar Center describes its workplace as a creative, vibrant environment with access to music gear and products. Employee musicians may be eligible for gig leave to take time off for a tour and return to their job.

Requirements

  • Passion for music and experience or identity as a musician.
  • Experience leading a sales team.
  • Ability to inspire and motivate others toward sales goals.
  • Understanding of P&L statements and labor management.
  • Strong communication skills.
  • Organization and attention to detail.

Responsibilities

  • Lead and motivate the sales team to meet and exceed sales targets.
  • Deliver training on sales techniques and product knowledge.
  • Foster a customer-first culture and help ensure customers have satisfactory experiences.
  • Recruit, train, and develop a high-performing sales team.
  • Manage inventory, labor, and schedules to support smooth store operations.
  • Address complex customer issues and help optimize store operations.
  • Promote teamwork and collaboration among employees.

Benefits

  • Eligible to participate in the company bonus program based on company performance.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options.
  • Gig leave for employee musicians to take time off to tour and return to their job.
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