Wireless Retail Store Manager - Plant City
About The Position
Cellular World, a leading AT&T authorized retailer, is seeking a full-time Retail Sales Manager passionate about mobile technology. The manager ensures the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceeds sales metrics, protects company assets, increases profitability, and develops the team. The role includes sales leadership, customer service, store operations, inventory management, training, hiring, coaching, and merchandising. Work at various locations and attendance at off-site promotional events during and after business hours may be required.
Requirements
- Previous retail or customer service management experience.
- Proven leadership and employee management skills.
- Valid driver's license and current auto insurance.
- Must pass a background check.
- Ability to attend off-site promotional events during and after business hours.
- Ability to stand for long periods and work full-time, weekends, and peak retail selling periods.
- Ability to work at various locations as required.
- Tech-savvy and comfortable working with interactive technology devices.
- Enjoy working in a team environment and engaging with consumers.
- Enthusiastic, driven, independent, and self-motivated team player.
- Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
- Reliable transportation.
- Must be at least 18 years old.
Nice To Haves
- Bilingual communication skills are beneficial, but all qualified candidates are encouraged to apply.
Responsibilities
- Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
- Meet and exceed monthly sales goals.
- Achieve personal sales goals and assist employees with closing sales and providing customer service.
- Observe customer experience to determine the focus of the AT&T Experience Steps.
- Ensure proper opening and closing of the retail location and completion of open and close procedures.
- Ensure required monthly and annual training is completed in accordance with AT&T compliance standards.
- Manage inventory ordering, receiving, discrepancies, and daily, weekly, and month-end counts as needed.
- Resolve customer complaints regarding sales and service.
- Develop and manage positive business relationships with staff and customers.
- Coach sales associates continuously in wireless sales and service, provide positive reinforcement and training, and support their learning and growth.
- Recognize top and lower performers and work to improve performance.
- Review resumes, conduct initial phone screens and in-person interviews, and complete onboarding paperwork for new hires.
- Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
- Ensure store merchandising, product placement, displays, and brand compliance meet AT&T requirements.
- Develop and maintain relationships with co-workers and consumers.
Benefits
- Supportive team environment.
- Tenure Increase program.
- PTO accrual.
- Growth opportunities.
- Medical, dental, and vision benefits options.
- Long-term and short-term disability insurance benefits options.
- 401(k) plan with a company contribution.
- Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
- Discounts on accessories and additional AT&T products and services.
- New-hire budget for Team Color apparel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
