Wireless Retail Store Manager - Madison

Cellular World-AT&T Authorized Retailer • Kansas City, KS

10d

About The Position

Cellular World, an AT&T authorized retailer, is hiring a full-time Retail Sales Manager to lead a wireless retail location. The manager is responsible for delivering an excellent customer experience using At Your Service and Key Satisfaction drivers, exceeding sales metrics, managing and protecting company assets, increasing profitability, and developing a high-performing team.

The role includes leading sales and customer service, overseeing store operations and inventory, coaching and training sales associates, supporting hiring and onboarding, and ensuring the store meets AT&T merchandising and compliance standards. The manager may work at various locations and attend off-site promotional events during and after business hours.

Requirements

• Previous retail or customer service management experience.
• Proven leadership and employee management skills.
• Valid driver's license and current auto insurance.
• Ability to pass a background check.
• Ability to attend off-site promotional events during and after business hours.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
• Ability to work at various locations as required.
• Tech-savvy and comfortable working with interactive technology devices.
• Enjoy working in a team environment and engaging with consumers.
• Enthusiastic, with the drive needed to complete sales.
• Independent, self-motivated team player.
• Ability to perform regular physical activity, such as setting up promotional materials and changing displays.
• Reliable transportation.
• Must be at least 18 years of age.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals and assist employees with closing sales and providing customer service.
• Observe the customer experience to determine the focus of the AT&T Experience Steps.
• Ensure proper store opening and closing and completion of all opening and closing procedures.
• Ensure 100% completion of required monthly and annual training in accordance with AT&T compliance standards.
• Manage inventory ordering, receiving, discrepancies, and daily, weekly, and month-end counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Continuously coach sales associates in wireless sales and service.
• Provide positive reinforcement and training to support sales associates’ learning and growth.
• Recognize and support improvement among both top-performing and lower-performing employees.
• Review resumes, conduct initial phone screens and in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper store merchandising, including product placement, displays, and compliance with AT&T brand requirements.
• Develop and maintain relationships with co-workers and consumers.

Benefits

• Supportive team environment.
• Tenure Increase program.
• PTO accrual.
• Growth opportunities.
• Medical, dental, and vision benefit options.
• Long-term and short-term disability insurance benefit options.
• 401(k) plan with a company contribution.
• Employee discount of up to 57% on up to five lines of AT&T premium wireless service.
• Discounts on accessories and additional AT&T products and services.
• New-hire budget for Team Color apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed