Retail Sales Manager

My Wireless•Henderson, NV

2d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains team members to provide excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, employee development, and coaching, while ensuring strong sales results and consistent customer experiences. The position also involves building customer and business relationships, supporting community events with the AT&T Signature team, maintaining a clean and safe store, managing inventory and merchandising, enforcing operational policies, and complying with legal requirements. The manager is expected to maintain professional and technical knowledge through educational workshops, publications, and professional networks. This role requires flexible availability, including evenings, weekends, and holidays. It involves prolonged periods of standing and walking, occasional lifting and moving of objects up to 10 pounds, and other physical activities described in the posting. My Wireless offers training, career growth opportunities, sales incentives, and a range of employee benefits.

Requirements

At least 1 year of management experience in a similar field; wireless industry experience is preferred.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to work in the United States.
High school diploma or equivalent.
Ability to meet the physical demands of the role, with reasonable accommodation if needed, including prolonged standing and walking, occasional lifting and moving of objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, handling display materials and merchandise, working with small mobile-phone parts, and looking at a computer screen for prolonged periods.

Nice To Haves

Bilingual ability; may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.
Management experience in the wireless industry.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain location staffing through employee retention, recruiting, and team member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the stability and reputation of the location.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.