Retail Sales Manager
About The Position
A successful Retail Sales Manager at Duluth Trading Company delivers the company’s “Go for WOW!” standard of customer service by treating customers well and creating special experiences. This is a full-time hourly supervisory position. The manager leads the store team in providing knowledgeable, friendly, solution-oriented service and in delivering the Duluth customer experience. The role supports sales-floor operations, merchandise presentation, store cleanliness and security, customer issue resolution, employee feedback, cash handling, and adherence to company policies and procedures.
Requirements
- High school diploma or equivalent.
- Authorized to work in the United States without sponsorship.
- Customer-centric approach.
- Takes pride in work and demonstrates ownership of the store.
- Acts with integrity and trust.
- Excellent communication and listening skills.
- Ability to collaborate and function as part of a team.
- Ability to stand or walk for up to eight hours a day.
- Frequent reaching, bending, and twisting below the waist and above the shoulders; repetitive hand-to-finger motions; and reaching with hands and arms.
- Frequently lift up to 20 pounds and occasionally lift up to 40 pounds; push or pull up to 20 pounds.
- Ability to climb ladders, reach, and bend.
- Ability to work in temperatures ranging from 50 to 85 degrees, particularly in stockroom areas.
- Use a computer for up to 60% of the workday.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Develop strong familiarity with the Duluth brand and comprehensive product knowledge, and lead the store team in providing solution-oriented, friendly customer service.
- Personally demonstrate high-quality service and engagement and set expectations for the team.
- Manage floor coverage to engage customers and deliver the Duluth experience.
- Ensure customer profile information is recorded accurately.
- Respond proactively to customer concerns, provide positive resolutions, and make decisions as appropriate.
- Maintain merchandise presentation in accordance with visual merchandising standards, current floor sets, and product messaging; keep the sales floor customer-ready.
- Set up sales and promotions with appropriate signage and communication.
- Execute and supervise merchandise receipts and transfers, including checking in, hanging, steaming, and merchandising items on the sales floor.
- Maintain company cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide employees with clear and consistent feedback on a regular basis.
- Follow company guidelines, policies, and programs and set a positive example.
- Understand, perform, and train employees in cash-handling and reporting functions.
- Process register functions and ensure store procedures are followed.
- Ensure the store is secured and respond to alarms as directed.
- Help ensure employee and customer safety and communicate concerns to the Store Manager or Assistant Store Manager.
- Perform other duties as directed.
Benefits
- Multiple medical plan options
- Dental and vision plans
- Medical and dependent care flexible spending accounts
- Health Savings Account with company contributions
- Company-paid life insurance and AD&D
- Company-paid short-term disability
- Voluntary accident, critical illness, hospital indemnity, long-term disability, and supplemental life insurance
- 401(k) employer match
- Parental leave
- Paid holidays
- Paid time off plan
- Daily pay available
- 40% employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
